Call Center Supervisor

Location: San Diego
Apply: Apply online or Apply by mail (PDF)

Job Description


Do you want to do work that that is meaningful while also using your gifts for management, sales, and customer service? We are currently seeking an energetic Call Center Supervisor who will work onsite at OHI San Diego and will be responsible for managing all aspects of OHI's Call Center to generate revenue within the Call Center and Reservations department. Duties include, but are not limited to, supervision of recruiting, hiring, training, coaching, mentoring, cultivating, and motivating a team of professionals to effectively maximize profit for the Institutes. Helps manages and directs all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors department KPIs. This is a Full-Time position and candidates must be available to work weekdays, evenings, weekends and some holidays.

Job Responsibilities 

  • Assists Director of Call Center Operations with strategic planning and Call Center budgets. Plan for future goals, plans, and projects by initiating programs and ideas to improve call center operations.
  • Communicate the Call Center department's strategies and plans to other business units/departments within the organization.
  • Performs customer service duties to ensure high occupancy.
  • Handle complaints and special requests from callers as requested.
  • Provide accurate information to guests, inquirers and adherents.
  • Assist customer service staff with difficult calls and resolve customer service related issues.
  • Set performance standards for all customer service staff and measure performance of these standards.
  • Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
  • Ability to answer guest's questions and successfully resolve issues and/or negotiate matters related to guest's needs.
  • Identifies and develops future leaders from existing staff. 


We are looking for passionate people who have a spiritual foundation to be part of a team that promotes the well-being of every person’s body, mind and spirit. We’d love to hear from you if you have:

  • 7+ years' proven experience as a successful Manager of a Hospitality/Customer Service Department or Call Center;
  • 3 or more years of related office management experience in a customer service environment.
  • 3 or more years of supervisory experience managing 5 or more direct reports;
  • Experience with office procedures and report generation;
  • 3 or more years of customer service experience relating to customer education on product or service knowledge;
  • Excellent written and verbal communication and listening skill;
  • Ability to work to be a team leader;
  • Intermediate to advanced proficiency in Microsoft Office suite (i.e. Outlook, Word, Excel,
  • PowerPoint). Proficient use of e-mail and internet and an enterprise system.
  • Experience in enterprise-level reservation management systems.


Must have proven ability to: 

  • Influence and work with Senior and Executive level staff.
  • Lead teams with demonstrated ability to project management experience and ability to juggle multiple, parallel initiatives.
  • Manage contractor and third-party vendors.

Must possess:  

  • Strong work ethic and strong organizational, problem-solving, planning, and time-management skills with a high-degree of detail orientation. 
  • Excellent written, verbal and presentation skills. 
  • Strategic thinker capable of applying thoughtful frameworks to solve problems. 
  • Ability to work at many levels, often simultaneously, from tactical execution to strategic initiatives. 
  • An energetic team player who has experience working in hospitality environments, is comfortable with juggling competing priorities and possesses both a can-do and will-do attitude with impeccable follow-through. 
  • Flexible availability to work mornings, evenings, weekends and holidays depending on call center needs. 
  • A calling, passion and commitment to our noble cause.

Title - Privacy Policy

Thank you for visiting the Optimum Health Institute Web site. This privacy policy tells you how we use the personal information collected from our Web site. Please read this privacy policy before submitting any personal information.

By using our site, you are accepting the practices described in this provide policy. These practices may be changed. You are encouraged to review our privacy policy whenever you visit the Web site to make sure you understand how any personal information you provide will be used.

Collection of information

The Optimum Health Institute (OHI) collects information when voluntarily submitted by our visitors through online forms, emails, and customer communication. The data may include personally identifiable information (such as name, address, phone number, email address) financial information (such as credit card or payment information), and user preferences (such as newsletters or personal choices). The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner. The Optimum Health Institute (OHI) does not sell, trade, or rent your personal information to others.

Cookies / Tracking Technology

Our Web site may use cookies and electronic communication protocols between your computer and our server. This information often includes network routing (where you came from), equipment information (browser type), date and time. Cookies can help us customize the Web site for visitors. The Optimum Health Institute (OHI) may use cookie and tracking technology to gather information about Web browsers, tracking the number of visitors to our Web site, and understanding how visitors use our Web site. Personal information is not collected via cookies and other tracking technologies. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Third-Party Web Sites

The Optimum Health Institute (OHI) Web site provides links to non-OHI Web sites that we believe may be of interest to you. These Web sites are provided as a convenience and are beyond our control. We advise you to check the privacy policies and terms of use of those sites before providing your personal information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is NOT provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Optimum Health Institute
Attention Chief Privacy Officer
6970 Central Avenue
Lemon Grove, CA 91945

Phone: 800-993-4325


We consider applicants for all positions without regard to race, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. However, we are a drug-free and smoke-free workplace. OHI or FSTC may use the information given in the application to investigate the applicant's previous employment and background.

The Application for Employment will be considered inactive after 90 days. If you wish to be considered after that time, you must complete a new Application for Employment.

Spiritual Disciplines

In the Judeo Christian tradition, spiritual disciplines are a means of receiving the grace of God. They enable us to do what we cannot do on our own. By practicing spiritual disciplines, we cultivate a life in which God can bring growth, change, and transformation. Typically, spiritual disciplines are divided into two categories – internal and external. Some examples are listed below:

Internal / abstinence

  • Solitude: Be absent from others so you can be present with God
  • Silence: Quiet your voice and the voices of others, so you can listen for the voice of God
  • Fasting: Be aware of yourself and the needs of others; focus your heart on God
  • Frugality: Remove your desire for luxury and devote your resources to serving God and others
  • Secrecy: Let go of external recognition and find acceptance from God
  • Sacrifice:Give up self-security and put total trust in God

External / engagement

  • Prayer: Converse with God : Ask, listen, and open your life to change
  • Study: Change your way of thinking, your way of knowing and pursue God's truth
  • Worship: Experience the greatness of God in everything and everybody
  • Celebration: Rejoice in the goodness of God and live your life in gratitude
  • Fellowship: Gather with others to share love, joy, and encouragement
  • Service: Serve others and free yourself from arrogance and judgment
  • Submission: Be honest, open, and accountable to God and others
  • Confession: Acknowledge your offenses and find freedom in forgiveness

Practicing spiritual disciplines helps affirm your belief in God, enabling you to witness transformation in yourself and others in a community of faith, hope, and love.