Guest Services Associate

Location: Austin
Salary range: $11.60 - $14.50
Apply: Apply online or Apply by mail (PDF)

Job Description

As a Guest Services Associate, you're the essence of a guest’s experience at Optimum Health Institute. You make a difference in people’s lives through providing your service in a God-centered, smoke-free, drug-free spiritual environment. You'll be the face of OHI as a Guest Services Associate and will work in an environment that demands exceptional performance yet reaps great rewards. If you've worked in customer service, hospitality, holistic healthcare or a call center environment or have an interest in expanding your career in customer service in the holistic services, we'd love to hear from you!  

Candidates We Embrace: 

  • You're compassionate and you love being of service to others.  
  • You have an outgoing personality, enjoy engaging and building relationships with new people.  
  • You have experience in providing excellent customer service and are passionate about creating a positive experience for those you come in contact with.  
  • You're an enthusiastic professional who enjoys life and are grateful for the life’s lessons. 
  • You're a great listener, you seek first to understand.  
  • You're a confident team player who thinks quick on your feet and able to stay calm under pressure. 
  • You are available to work a flexible work schedule: all 5 shifts with a differing schedule each week, including weekends, evenings and holidays, planned 4 weeks in advance.  
  • You're a student of life-long learning and excited about the opportunity of growing and learning in a positive environment.  

An Opportunity You'll Love:  

  • Being part of an organization whose purpose is to serve as a change agent for humankind by improving the physical, mental and spiritual well-being of everyone we touch. 
  • Attending the OHI program as part of your training and benefits. 
  • Sharing your knowledge of the OHI Holistic Body-Mind-Spirit program to guests, adherents and inquirers. 
  • Supporting our in-house guests by providing exemplary customer service. 
  • Making reservations, store sales and providing product knowledge of items in the store for at-home care and follow-up for guests who continue their healing journey at home. 


  • Minimum 2 years Hotel Front Desk experience or retail store environment; including cash handling, customer service, store level operations and product sales 
  • Minimum 2 years extensive customer service experience relating to educating guests/customers in product sales and support. 
  • Must have phone experience. 
  • Intermediate level proficiency with MS Office. 
  • Excellent communication skills. 
  • Associates degree or 60 units of college or technical school required 

If you have a calling, passion and commitment to making a difference in the lives of others and want to join our family of leaders, we want to hear from you!

Title - Privacy Policy

Thank you for visiting the Optimum Health Institute Web site. This privacy policy tells you how we use the personal information collected from our Web site. Please read this privacy policy before submitting any personal information.

By using our site, you are accepting the practices described in this provide policy. These practices may be changed. You are encouraged to review our privacy policy whenever you visit the Web site to make sure you understand how any personal information you provide will be used.

Collection of information

The Optimum Health Institute (OHI) collects information when voluntarily submitted by our visitors through online forms, emails, and customer communication. The data may include personally identifiable information (such as name, address, phone number, email address) financial information (such as credit card or payment information), and user preferences (such as newsletters or personal choices). The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner. The Optimum Health Institute (OHI) does not sell, trade, or rent your personal information to others.

Cookies / Tracking Technology

Our Web site may use cookies and electronic communication protocols between your computer and our server. This information often includes network routing (where you came from), equipment information (browser type), date and time. Cookies can help us customize the Web site for visitors. The Optimum Health Institute (OHI) may use cookie and tracking technology to gather information about Web browsers, tracking the number of visitors to our Web site, and understanding how visitors use our Web site. Personal information is not collected via cookies and other tracking technologies. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Third-Party Web Sites

The Optimum Health Institute (OHI) Web site provides links to non-OHI Web sites that we believe may be of interest to you. These Web sites are provided as a convenience and are beyond our control. We advise you to check the privacy policies and terms of use of those sites before providing your personal information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is NOT provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Optimum Health Institute
Attention Chief Privacy Officer
6970 Central Avenue
Lemon Grove, CA 91945

Phone: 800-993-4325


We consider applicants for all positions without regard to race, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. However, we are a drug-free and smoke-free workplace. OHI or FSTC may use the information given in the application to investigate the applicant's previous employment and background.

The Application for Employment will be considered inactive after 90 days. If you wish to be considered after that time, you must complete a new Application for Employment.

Spiritual Disciplines

In the Judeo Christian tradition, spiritual disciplines are a means of receiving the grace of God. They enable us to do what we cannot do on our own. By practicing spiritual disciplines, we cultivate a life in which God can bring growth, change, and transformation. Typically, spiritual disciplines are divided into two categories – internal and external. Some examples are listed below:

Internal / abstinence

  • Solitude: Be absent from others so you can be present with God
  • Silence: Quiet your voice and the voices of others, so you can listen for the voice of God
  • Fasting: Be aware of yourself and the needs of others; focus your heart on God
  • Frugality: Remove your desire for luxury and devote your resources to serving God and others
  • Secrecy: Let go of external recognition and find acceptance from God
  • Sacrifice:Give up self-security and put total trust in God

External / engagement

  • Prayer: Converse with God : Ask, listen, and open your life to change
  • Study: Change your way of thinking, your way of knowing and pursue God's truth
  • Worship: Experience the greatness of God in everything and everybody
  • Celebration: Rejoice in the goodness of God and live your life in gratitude
  • Fellowship: Gather with others to share love, joy, and encouragement
  • Service: Serve others and free yourself from arrogance and judgment
  • Submission: Be honest, open, and accountable to God and others
  • Confession: Acknowledge your offenses and find freedom in forgiveness

Practicing spiritual disciplines helps affirm your belief in God, enabling you to witness transformation in yourself and others in a community of faith, hope, and love.