Careers

Housekeeping Manager

Location: San Diego
Salary range: $42,000.00 - $56,000.00
Apply: Apply online or Apply by mail (PDF)

Job Description

Who We are Looking For:  
We are currently seeking an energetic, dedicated professional to join our Housekeeping Team as the Housekeeping Manager. This individual must have excellent customer service skills and a positive "can do," people person attitude with strong leadership and organizational development qualities. This position reports to the Director of Guest Services.

Conveniently located in the Lemon Grove area, near the 94 freeway, we offer a rewarding, non-smoking, drug free work environment and competitive benefits.

Position Overview:
Manage the Housekeeping department to ensure the quality and cleanliness of the Retreat's facilities are in adherence with the mind, body and spiritual programs taught by OHI. The Housekeeping Manager's responsibilites includes, but are not limited to, managing a staff of 6-12 employees and ensuring that they are properly trained, ensuring that on-going and effective communication to the Mission's guests and adherents is maintained, scheduling staff, hours, coordinating assignments and evaluating performance. Provides exceptional customer service at all times by responding promptly and professionally to guest's needs and questions.

Responsibilities:  

Leadership: 

  • Communicate, adhere to and model the organization’s Mission, Core Values and Guiding Principles (MVP’s) and Disciplines of Surrender and ensure all direct reports do the same. Identifies future leaders and managers from existing staff.  

Managerial:  

  • Ensure that on-going and effective communication to the Mission’s guests and adherents is maintained.
  • Oversee customer service duties performed by staff to ensure high hotel occupancy and provide a high level of customer service to guests daily.
  • Supervise the Housekeeping staff, including scheduling, coordinating, assigning work, and evaluating performance.
  • Directly supervise and provide leadership to staff of 6-12 in accordance with the Organization’s policies and applicable laws, carries out supervisory responsibilities.
  • Responsible for interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.
  • Ensure that staff is properly trained in all aspects of safety, customer service and housekeeping duties and that the staff follows all established safety procedures and precautions when operating equipment or moving objects. 
  • Provide regular safety training and ensure staff is performing duties in a safe manner.
  • Assure that housekeeping personnel follow established safety regulations in the use of all equipment and supplies at all times. 
  • Ensures proper infection control procedures and aseptic techniques are followed in the service contractor areas.
  • Perform room inspections and recommends changes to the Director of Guest Services
  • Reports and corrects all unsafe/hazardous conditions.   
  • Assures that all areas are neat and clean and meet OHI standards, including all rooms ready by 4:00 p.m. on Sundays.

Customer Service:  

  • Respond promptly and appropriately to guest's needs and questions and provide exceptional service. Engages with guests daily
  • Handles grievances that are elevated to management to ensure high customer satisfaction and service.

Administration: 

  • Monitor housekeeping expenses and adhere to budget constraints, assists in budget preparation.
  • Maintains inventory and place orders for linens, cleaning supplies and room furnishings.
  • Prepares operational reports for management
  • Ensures that all administrative tasks, including employee timecards and correspondence are performed in a timely manner
  • Other duties and projects as assigned


Requirements

  • Minimum 10 years Housekeeping experience in a hotel, resort, residential care or healthcare environment. 
  • Minimum 5 years of supervisory experience
  • Education: 1-2 years of college, AA degree is preferred.
  • Must have superior English communication skills including: speaking, reading and writing.
  • Must have exceptional customer service with strong verbal and written communication skills.
  • MS Office (Email, Excel and Word)


Title - Privacy Policy

Thank you for visiting the Optimum Health Institute Web site. This privacy policy tells you how we use the personal information collected from our Web site. Please read this privacy policy before submitting any personal information.

By using our site, you are accepting the practices described in this provide policy. These practices may be changed. You are encouraged to review our privacy policy whenever you visit the Web site to make sure you understand how any personal information you provide will be used.

Collection of information

The Optimum Health Institute (OHI) collects information when voluntarily submitted by our visitors through online forms, emails, and customer communication. The data may include personally identifiable information (such as name, address, phone number, email address) financial information (such as credit card or payment information), and user preferences (such as newsletters or personal choices). The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner. The Optimum Health Institute (OHI) does not sell, trade, or rent your personal information to others.

Cookies / Tracking Technology

Our Web site may use cookies and electronic communication protocols between your computer and our server. This information often includes network routing (where you came from), equipment information (browser type), date and time. Cookies can help us customize the Web site for visitors. The Optimum Health Institute (OHI) may use cookie and tracking technology to gather information about Web browsers, tracking the number of visitors to our Web site, and understanding how visitors use our Web site. Personal information is not collected via cookies and other tracking technologies. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Third-Party Web Sites

The Optimum Health Institute (OHI) Web site provides links to non-OHI Web sites that we believe may be of interest to you. These Web sites are provided as a convenience and are beyond our control. We advise you to check the privacy policies and terms of use of those sites before providing your personal information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is NOT provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Optimum Health Institute
Attention Chief Privacy Officer
6970 Central Avenue
Lemon Grove, CA 91945

Phone: 800-993-4325
Email: optimum@optimumhealth.org

Disclaimer

We consider applicants for all positions without regard to race, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. However, we are a drug-free and smoke-free workplace. OHI or FSTC may use the information given in the application to investigate the applicant's previous employment and background.

The Application for Employment will be considered inactive after 90 days. If you wish to be considered after that time, you must complete a new Application for Employment.

Spiritual Disciplines

In the Judeo Christian tradition, spiritual disciplines are a means of receiving the grace of God. They enable us to do what we cannot do on our own. By practicing spiritual disciplines, we cultivate a life in which God can bring growth, change, and transformation. Typically, spiritual disciplines are divided into two categories – internal and external. Some examples are listed below:

Internal / abstinence

  • Solitude: Be absent from others so you can be present with God
  • Silence: Quiet your voice and the voices of others, so you can listen for the voice of God
  • Fasting: Be aware of yourself and the needs of others; focus your heart on God
  • Frugality: Remove your desire for luxury and devote your resources to serving God and others
  • Secrecy: Let go of external recognition and find acceptance from God
  • Sacrifice:Give up self-security and put total trust in God

External / engagement

  • Prayer: Converse with God : Ask, listen, and open your life to change
  • Study: Change your way of thinking, your way of knowing and pursue God's truth
  • Worship: Experience the greatness of God in everything and everybody
  • Celebration: Rejoice in the goodness of God and live your life in gratitude
  • Fellowship: Gather with others to share love, joy, and encouragement
  • Service: Serve others and free yourself from arrogance and judgment
  • Submission: Be honest, open, and accountable to God and others
  • Confession: Acknowledge your offenses and find freedom in forgiveness

Practicing spiritual disciplines helps affirm your belief in God, enabling you to witness transformation in yourself and others in a community of faith, hope, and love.