Careers

Program Consultant

Location: San Diego
Salary range: $21.52 - $25.83
Apply: Apply online or Apply by mail (PDF)

Job Description

Join our growing team and you’ll have the opportunity to do work that is meaningful while also allowing you to use your gifts for consultative sales and customer service.

We are currently seeking a select few program consultants who will actively listen with compassion to prospective and returning guests, educate them with program knowledge, and guide them to their best decision with confident recommendations.

This is a Full-Time position and candidates must be available to work weekdays, evenings, weekends and some holidays depending on contact center needs.

For 40 years more than 150,000 guests have come from all over the world to stay at our holistic healing centers in San Diego, CA and Austin, TX. Optimum Health Institutes offers a 21 day body-mind-spirit program and supportive community that inspires our guests to make healthy choices, heal and transform their lives. Our mission is to improve the physical, mental and spiritual well-being of everyone we touch.

Job Responsibilities:

  • Respond to inquiries from prospective and returning guests in a contact center environment using phone, chat, email and in-person contact.
  • Use consultative sales techniques to qualify potential guests and book reservations. 
  • Deliver extraordinary customer service to existing and returning guest, going above and beyond in ways that win loyalty and inspire guests to recommend Optimum Health Institute to others.
  • Collect and post tuition payments, process guest refunds, perform night audit and day-end close procedures.
  • Support the Guest Services Team at the Institute by providing occasional coverage at the Front Desk and Optimum Health Store
  • Handle sensitive and confidential information, maintaining discretion and professionalism in all aspects of guest, staff and organization interactions.


Requirements

We are looking for passionate people who have a spiritual foundation to be part of a team that promotes the well-being of every person’s body, mind, and spirit. We’d love to hear from you if you have:

  • Minimum 5 years’ experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales)
  • Minimum 3 years’ experience educating clients (in product support, product knowledge and/or sensitive information areas)
  • Associate's degree (A.A.) or equivalent from two-year College or technical school (60 units); Or equivalent combination of education and 8-10 years’ experience
  • Exceptional relationship-building and customer service skills
  • Effective consultative sales skills; the ability to listen to the customers’ needs, offer confident recommendations and follow up, resulting in high satisfaction from the customer with the service they receive. Proven record of measurable sales performance
  • Excellent communication and active listening skills via telephone, in person, email, and chat
  • Ability to work as a team player, work at many levels with a can-do attitude to help best respond to customer needs
  • Strong work ethic, and leadership skills 
  • Strong organizational skills, time management, and follow through with a high degree of detail orientation
  • Intermediate to advanced proficiency in Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint). Proficient use of e-mail and internet
  • Experience working in enterprise-level reporting systems & scheduling software


Qualifications

Preferred:
  • Bachelor’s degree from a four-year college or university; related coursework: business management, tourism/hospitality, fundraising, education, or counseling/psychology
  • Background and/or experience in holistic health, faith-based non-profit organizations, medical industry, insurance sales, education, counseling, nutrition, or ministry
  • Experience working with enterprise-level property management systems 
The ideal candidate will possess:
  • The ability to easily build rapport and relationships via the phone, email, chat and in person
  • Active listening skills with the ability to qualify potential customers
  • Internal motivation to help people
  • Professionalism and emotional maturity in dealing with sensitive subject matter
  • Strong numbers orientation
  • Internal motivation to do your best, meet or exceed goals; performance oriented
  • Ability to adapt to a changing environment and remain calm while under pressure
  • The ability to be compassionate with prospective guests while upholding the needs and values of the organization
  • An interest in health and holistic healing
  • Experience in the hospitality or medical industry

We Offer A Comprehensive Benefits Package:

  • Competitive Salary
  • Working with a service-minded organization, making positive difference in peoples’ lives 
  • Medical/Dental/Vision 
  • Health Savings Accounts
  • Flexible Spending Accounts 
  • 401K 
  • Life, short and long-term disability insurance
  • Employee Assistance Plan (EAP)
  • Free meals & discounts at the Optimum Health Store
  • Attend the OHI Program as part of job training 

Pre-employment requirements include background check and drug screening.

Please be sure to attach a unique cover letter explaining why you are the ideal candidate.

Title - Privacy Policy

Thank you for visiting the Optimum Health Institute Web site. This privacy policy tells you how we use the personal information collected from our Web site. Please read this privacy policy before submitting any personal information.

By using our site, you are accepting the practices described in this provide policy. These practices may be changed. You are encouraged to review our privacy policy whenever you visit the Web site to make sure you understand how any personal information you provide will be used.

Collection of information

The Optimum Health Institute (OHI) collects information when voluntarily submitted by our visitors through online forms, emails, and customer communication. The data may include personally identifiable information (such as name, address, phone number, email address) financial information (such as credit card or payment information), and user preferences (such as newsletters or personal choices). The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner. The Optimum Health Institute (OHI) does not sell, trade, or rent your personal information to others.

Cookies / Tracking Technology

Our Web site may use cookies and electronic communication protocols between your computer and our server. This information often includes network routing (where you came from), equipment information (browser type), date and time. Cookies can help us customize the Web site for visitors. The Optimum Health Institute (OHI) may use cookie and tracking technology to gather information about Web browsers, tracking the number of visitors to our Web site, and understanding how visitors use our Web site. Personal information is not collected via cookies and other tracking technologies. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Third-Party Web Sites

The Optimum Health Institute (OHI) Web site provides links to non-OHI Web sites that we believe may be of interest to you. These Web sites are provided as a convenience and are beyond our control. We advise you to check the privacy policies and terms of use of those sites before providing your personal information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is NOT provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Optimum Health Institute
Attention Chief Privacy Officer
6970 Central Avenue
Lemon Grove, CA 91945

Phone: 800-993-4325
Email: optimum@optimumhealth.org

Disclaimer

We consider applicants for all positions without regard to race, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. However, we are a drug-free and smoke-free workplace. OHI or FSTC may use the information given in the application to investigate the applicant's previous employment and background.

The Application for Employment will be considered inactive after 90 days. If you wish to be considered after that time, you must complete a new Application for Employment.

Spiritual Disciplines

In the Judeo Christian tradition, spiritual disciplines are a means of receiving the grace of God. They enable us to do what we cannot do on our own. By practicing spiritual disciplines, we cultivate a life in which God can bring growth, change, and transformation. Typically, spiritual disciplines are divided into two categories – internal and external. Some examples are listed below:

Internal / abstinence

  • Solitude: Be absent from others so you can be present with God
  • Silence: Quiet your voice and the voices of others, so you can listen for the voice of God
  • Fasting: Be aware of yourself and the needs of others; focus your heart on God
  • Frugality: Remove your desire for luxury and devote your resources to serving God and others
  • Secrecy: Let go of external recognition and find acceptance from God
  • Sacrifice:Give up self-security and put total trust in God

External / engagement

  • Prayer: Converse with God : Ask, listen, and open your life to change
  • Study: Change your way of thinking, your way of knowing and pursue God's truth
  • Worship: Experience the greatness of God in everything and everybody
  • Celebration: Rejoice in the goodness of God and live your life in gratitude
  • Fellowship: Gather with others to share love, joy, and encouragement
  • Service: Serve others and free yourself from arrogance and judgment
  • Submission: Be honest, open, and accountable to God and others
  • Confession: Acknowledge your offenses and find freedom in forgiveness

Practicing spiritual disciplines helps affirm your belief in God, enabling you to witness transformation in yourself and others in a community of faith, hope, and love.