Program Consultant

Job Description

We are currently seeking a program Consultant who is responsible for answering inbound calls, making outbound calls, and answering inquiries from guests, inquirers, and adherents with accurate product and program knowledge about the OHI Body-Mind-Spirit program. Utilizes consultative sales techniques to book reservations, generate revenue, and meet departmental and individual key performance metrics. Ensures prospective guests and returning guests are met with a high level of customer service and provided a positive experience both on the phone and in person, by performing a variety of function within the Guest Services Team at the Institute including coverage at the Front Desk and Optimum Health Store.

Are you looking for work where you can make a difference in people’s lives? This is an excellent opportunity for someone who wants to do work that is meaningful while also allowing you to use your gifts for consultative sales and customer service in a faith-based environment. We are looking for passionate people who have a spiritual foundation to be part of a team that promotes the well-being of every person’s body, mind and spirit.

Requirements

• Minimum 3 years’ experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales).
• Minimum 3 years’ experience educating clients (in product support, product knowledge and/or sensitive information areas).
• Associate's degree (A.A.) or equivalent from two-year College or technical school (60 units); Or equivalent combination of education and 8-10 years’ experience.
• Effective consultative sales skills; the ability to listen to the customers’ needs, offer confident recommendations and follow up, resulting in high satisfaction from the customer with the service they receive. Proven record of measurable sales performance.
• Excellent communication and active listening skills via telephone, in person, email, and chat.
• Ability to work as a team player, work at many levels with a can-do attitude to help best respond to customer needs.
• Strong work ethic, and leadership skills.
• Strong organizational skills, time management, and follow through with a high degree of detail orientation.
• Intermediate to advanced proficiency in Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint). Proficient use of e-mail and internet.
• Experience working in enterprise-level reporting systems & scheduling software.

Qualifications

• Exceptional relationship-building and customer service skills.
• Effective consultative sales skills; the ability to listen to the customers’ needs, offer confident recommendations and follow up, resulting in high satisfaction from the customer with the service they receive. Proven record of measurable sales performance.
• Ability to work as a team player, work at many levels with a can-do attitude to help best respond to customer needs.
• Strong work ethic and leadership skills.
• Strong organizational skills, time management, and follow through with a high degree of detail orientation.