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As part of our Friday morning Testimonials ritual at the Optimum Health Institute, we collect guest surveys that contain valuable feedback from our new guests and returning community members. Every week, we read every single comment and use the feedback to guide us in making improvements to our guest experience. As you might imagine, a lot of the comments are positive and tell us that we are meeting or exceeding our guests’ expectations. And other comments prompt us to make improvements to our program classes. But what we’ve heard most frequently and consistently in the survey feedback, as the top three things you’d like us to address are:
- Affordable pricing so that you can return year-after-year
- Continued room and facility improvements and upgrades
- Added variety and improved taste of the food
Thank you for your feedback – we heard you, loud and clear!
To address the affordable pricing and continued improvements to the rooms and facilities, we recently rolled out a new pricing structure at OHI San Diego. With this new pricing structure, guests now have a choice of selecting a variety of room accommodations at more-flexible pricing. For guests that are more budget conscious, we offer standard rooms and townhouses where we actually decreased prices $170 less than last year’s prices. There are a limited number of rooms and townhouses featured at this low price, so these guest accommodations tend to get reserved early and often.
On the other end of the spectrum, we’ve been upgrading select rooms and townhouses with new amenities. Additionally, these guest accommodations tend to have more desirable locations. While our deluxe rooms and townhouses were given a simple facelift with new furniture, our premium rooms, and townhouses have received a more extensive renovation consisting of new laminate flooring, new furniture and furnishings, new heating and air-conditioning units and updated bathrooms. Our recent renovations also include environmentally safe paints, new carpeting and lamps with energy-efficient LED lighting. We are also selecting as many products and materials as possible from sustainable resources.
And we didn’t just make changes at OHI San Diego…at OHI Austin we have made significant improvements to the landscaping and grounds. And more recently, we reconfigured some of the guest rooms to provide more King and Queen rooms with private baths.
At both locations, we embraced your comments about the food. We heard you when said that you’d like more variety in the menu and better-tasting food. As a result, we are currently creating a new 21-day meal plan where each day for three weeks, guests will enjoy a different meal – no recipes will be repeated during that time, ensuring a new palate-pleasing experience with each visit to the dining hall.
And to address your comments about “better tasting food”, OHI Austin’s Kitchen and Grow House Manager, Amber Santa Cruz, says they’ll be serving up delicious changes with several new salad dressing; recipes offering more diverse ingredients while adhering to the detoxifying meal plan; attractive and innovative food presentation and more locally produced best-quality organic ingredients. Additionally, the OHI kitchen will be serving soups warmed to a comfortable 105 degrees – the maximum temperature for foods while preserving all the nutritional value. Acting on guest suggestions, Amber said the kitchen also is now mixing exotic spices into seed cheeses and other foods, serving up the intriguing flavors of India, Italy, Mexico and more classic cuisines.
Other eagerly anticipated creations coming soon from OHI kitchens include breakfast green smoothies and juices, sub sandwiches on chewy dehydrated onion “bread,” and flavor-rich salad dressings. Amber says, “all the new offerings comply with OHI’s detoxifying food guidelines and don’t add any calories or fat.”
These are just a few of the suggestions we at the Optimum Health Institute (OHI) received from guest surveys last year, and we’re happy to say we’re now implementing these suggestions, and more. It’s all part of our 2015 commitment to provide a solid foundation for positive change and optimum health.
Find the supportive foundation you need for positive, powerful and lasting change at OHI. Our caring team can help you achieve your mental, physical, emotional and spiritual goals for optimum health. Visit our website at www.optimumhealth.org , and call us at (800) 993-4325 to make your reservation.